These terms and conditions apply to the use of the Sketchaprint website.
By using the website and placing an order you agree to be bound by the terms and conditions set out below.
Sketchaprint trades as a Partnership (O'Neill Design) in the United Kingdom. Our address is 23 Anne of Cleves Road, Dartford, Kent, DA1 2BG.
If you have any questions, complaints or comments about the website then you may contact us as follows:
Email Address: [email protected]
Telephone Number: 07905089201
By post : Sketchaprint, 23 Anne of Cleves Road, Dartford, Kent, DA1 2BG.
Payments are processed through PayPal, a secure online payment processor. All major debit and credit cards are accepted and you don’t need to have a PayPal account to make the payment. You will receive an e-mail confirmation of the transaction when complete.
The price of the print is as stated on the website from time to time and as confirmed to you as part of the order process when we confirm our acceptance of your order to you (except in the case of obvious error).
Prices are checked regularly. However, if we find the price has changed or that there has been a pricing error when we receive your order we will contact you and ask if you wish to proceed at the correct price. If you confirm that you do wish to proceed, then your confirmation constitutes a new order to us and please remember that we will not be under an obligation to supply the print until we have sent you an email dispatch confirmation.
Prices shown on the website include delivery. Our delivery charges are as follows and will be confirmed to you during the order process. Please note we only supply unframed prints and do not supply any framed prints.
Large prints are wrapped in acid-free tissue paper, rolled and sent in strong cardboard tubes, smaller prints are sent in durable board backed envelopes. All standard orders will usually be dispatched within 1-2 working days of payment, personalised prints will normally take 2-3 days. If a product is out of stock, you'll be informed by e-mail.
Delivery is free, which includes packaging and postage. Your order will normally be sent first class Royal Mail Signed For (which is a tracked service).
Price for delivery will be stated on application. Your order will normally be sent Royal Mail International (which is a tracked service).
All orders are processed in British Pounds Sterling.
Returns & Cancellations
If for any reason you are unhappy with your print (other than customised, personalised, sale, reduced price ), in addition to your statutory rights under the Consumer Protection (Distance Selling) Regulations 2000, we offer you the right to cancel your order and return the print to us for a full refund provided that:
(a) The print is received back at; Sketchaprint, 23 Anne of Cleves Road, Dartford, Kent, DA1 2BG within 90 days. These 90 days commence the date that we send an email to you confirming the print has been received.
(b) You return the print to us in substantially the same condition in which you received them. You have a legal obligation to take reasonable care of the print whileit is in your possession. Please include where possible the original packaging, labelling.
(c) If you decide to return the print, the cost of return will be free if you contact us in advance and we agree to fund the cost. Please obtain a certificate of posting from the Post Office and keep it safe until you have received your refund or exchanged item. If you decide to use any alternative method of return and your goods are not faulty then this will be at your own cost. The free returns process does not apply to sale items or Overseas orders.
(d) The print is not on sale. This 90 day return offer does not apply to sale prints.
(e) Your right of return and cancellation set forth above is without prejudice to your local statutory right of cancellation.
(f) All refunds under the 90 day return offer will be made within 30 days of Our receipt of the returned Goods.
We reserve the right to change or update these Terms and Conditions of Trade from time to time. Such changes and updates will not affect transactions in process resulting from an order placed before publishing such changes and updates.
The copyright of the items and site will remain the intellectual property of the artist and must not be reproduced without written permission.